Return / Refund Policy
We are so confident in the products that we carry here at CBD and Hemp Emporium, that we offer a money-back guarantee for any unused products. We offer a full or partial refund if for any reason you are not satisfied with your order.
When you purchase your CBD products through CBDandHempEmporium.com, you are doing so with a 30 day trial period. We do ask that you return any remaining products.
When the product is received and reviewed, we will process your refund minus shipping. If the product you return is 3/4 full or above you will receive a full refund. If the product is half full or above you will receive a 50% refund, if a quarter full or above we will give you a 25% refund. We can not accept any products with less than a quarter of the product.
We do ask you to pay for your return shipping. We do not sell returned products.
DAMAGE DURING SHIPPING
Your satisfaction is important to us. All of our products are tested for quality and all shipments are carefully inspected before leaving our warehouses.
Please check your shipment carefully upon arrival to ensure no damage has occurred during shipping. If you notice damage has occurred, please contact us at and provide detailed information for any product damaged during shipping so that we may assist you with a refund or replacement of that item.
HOW TO REQUEST A REFUND
To request a refund, simply contact Customer Service at and one of our agents will get to work quickly processing your refund and answering your questions.
We can also be reached via our Live Chat platform here on the site in the right corner, or go to our Contact Us page to fill out a short contact form or by phone at 832-627-7507.
Please contact us by email or phone before you make a return.
You can return items to :
John Lowe. Sativa Queen
P.O. Box 362
Caldwell, TX 77836