FAQs

1

​How do I

place an order?

Just add your selected product/products to the cart. Go to the cart on the top right corner of any page and follow the prompts for secure checkout.  You will be asked to make an account before your order, this is so you can easily track your orders and not have to put your information in every order.

 

Your information is secure and will not be used in any way other than to ship your order and notify you of any order related updates. 

2

Payment

& Shipping

We currently accept Visa, MasterCard, American Express and Discover.  We will ship your package within 1 Business day via USPS if your order is placed before 5 pm. Orders after 5 pm may go out on the second business day.

 

We try to get as many orders out as possible on the same day but cannot guarantee this.   Expect your purchase in 5 - 7 days when Standard Shipping is selected or 3 - 5 for Priority Mail.  Please note USPS sometimes has delays that we have no control over.  

3

Secure Ordering

& Payment Options

We accept all major credit cards. Your payment is secure and will never save your payment method unless you choose. We will not be able to view your credit card information. 

 

You're protected through our money-back guarantee if for some reason you are not satisfied with our products. 

4

Returns

& Refunds

Return / Refund Policy

 

 

We are so confident in the products that we carry here at CBD and Hemp Emporium, that we offer a  money-back guarantee for any unused products. We offer a full or partial refund if for any reason you are not satisfied with your order.   

 

When you purchase your CBD products through CBDandHempEmporium.com, you are doing so with a  30 day trial period. We do ask that you return any remaining products.

 

When the product is received and reviewed, we will process your refund minus shipping. If the product you return is 3/4 full or above you will receive a full refund. If the product is half full or above you will receive a 50% refund,  if a quarter full or above we will give you a 25% refund. We can not accept any products with less than a quarter of the product. 


We do ask you to pay for your return shipping. We do not sell returned products. 

 

 

 

DAMAGE DURING SHIPPING

 

 

 

Your satisfaction is important to us.  All of our products are tested for quality and all shipments are carefully inspected before leaving our warehouses.

 

Please check your shipment carefully upon arrival to ensure no damage has occurred during shipping. If you notice damage has occurred, please contact us at info@cbdandhempemporium.com and provide detailed information for any product damaged during shipping so that we may assist you with a refund or replacement of that item.

 

 

 

HOW TO REQUEST A REFUND

 

 

 

To request a refund, simply contact Customer Service at info@cbdandhempemporium.com and one of our agents will get to work quickly processing your refund and answering your questions.

 

We can also be reached via our  Live Chat platform here on the site in the right corner, or go to our Contact Us page to fill out a short contact form or by phone at 832-627-7507. 

 

Please contact us by email or phone before you make a return.

 

You can return items to :  

 

John Lowe. Sativa Queen

P.O. Box 362

Caldwell, TX 77836

We ship within 1

business day when orders are placed before 

5 pm.  

 

Most orders will

go out the same day.

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